Departments

Uncover and Resolve Employee Issues with Confidence

Address HR/ER incidents before they derail your organization with Case IQ’s purpose-built HR/ER case management system.

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Two professionals discussing HR/ER strategies at a desk with a laptop, representing Case IQ's purpose-built HR case management system.

“Since implementing Case IQ, responding to reports was reduced from an hour to 15 minutes, and detailed reporting provides information on the numbers and types of cases to help with training and prevention.”

Jonaura Wisdom, Director, EEO & Civil Rights Compliance, Large Local Government Organization
HR Resources for Effective Case Management

Resources to Improve Your Processes Today

Buyer's Guide

Conducting HR Investigations with Case Management Software

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Benchmarking Report

Case IQ Benchmarking Report: HR Investigations

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Template

Workplace Investigation Report Template

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Dashboard view of Case IQ HR software showing year-to-date case statistics, active cases, average case age, and year-over-year trends.
How Case IQ Helps

Empower your HR team and enhance employee support

HR departments are called on to partner with management and employees across the organization every day, but they don’t always have the resources they need. You need to uncover the incidents that are occurring in your organization, but capturing, resolving, and reporting on them can take more time than you have available—and chances are, investigations are just one part of your role.

Case IQ helps HR/ER professionals:

  • Be efficient: Address incidents quickly and effectively so they don’t derail your organization
  • Be proactive: Use historic incident data to take informed corrective and preventive actions and conduct risk assessments
  • Be fair: Conduct consistent, policy-backed investigations
  • Be justified: Back up your recommendations with secure documentation and clear data
  • Be trusted: Promote a safe speak up culture and protect reporters from retaliation
New case creation form in Case IQ HR case management software, featuring fields for case type, issue details, incident date, location, department, and case assignment

Key Features of Case IQ’s HR Case Management Software

  • Analytics that boost prevention and keep stakeholders informed
  • Ability to collaborate on cases with departments outside of HR
  • The most flexible case management that can adapt to your unique organization’s needs, and grow with you
  • Employee-friendly reporting channels, including telephone hotlines
  • Best-in-class support with a dedicated Customer Success team
  • Workplace culture training courses via Emtrain
  • Extensive, constantly updated thought leadership resources

Customizable HR case management solutions for every business

  • For Enterprises: Handle your complex HR needs with our scalable solution
  • For SMBs: Address any HR issue with our affordable and easy-to-use HR case management tool
  • For Nonprofits: Ensure compliance and confidentiality with our flexible case management software

Frequently Asked Questions About

HR Case Management Software

 

1. Does the system integrate with our existing HRIS?

Yes, the system can integrate with your existing systems (e.g., Ceridian, Workday, BambooHR, SAP Success Factors, PeopleSoft, ADP) to access employee contact information. This ensures that when you add a party, their details are automatically populated, saving time and reducing manual entry.

 

2. Can employees report incidents anonymously? 

Yes, Case IQ provides an option for anonymous reporting through hotline or webform. Employees can choose to create a username and password to receive updates on their reports without revealing their identity.

 

3. Can the system be used for proactive training based on investigation outcomes?

Yes, Case IQ can help identify training needs based on investigation outcomes. This allows for proactive measures to prevent future issues.

 

4. How can we manage sensitive data in Case IQ?

Case IQ allows for strict access control. For particularly sensitive cases, you can restrict visibility to specific individuals, ensuring confidentiality. We also prioritize security in our AI-powered copilot features.

 

5. What is the benefit of using Case IQ over a legacy system?

Unlike legacy systems, Case IQ offers continuous updates, reducing the cost and effort of maintaining in-house systems. It provides an up-to-date solution with the flexibility and support needed to meet modern HR challenges.

Solutions for Every Organization

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