You surely have an intake process for when you receive reports of internal incidents. You probably also receive more reports than they have resources to process. Every report is consequential to the reporter, but the urgency and magnitude of each reporter’s concerns can differ significantly.

The triage process allows organizations to prioritize resources towards the most serious, impactful, or high-risk reports in a way that is transparent, credible, and consistent. Triaging allows you to identify the fastest and best resolution strategy for the report.

This white paper from Meric Bloch, Strategic Advisor at Winter Investigations, explains how to conduct investigation triage, including alternative resolution methods, after receiving a complaint or report.