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How to Use Case Management Software for Compliance Automation


How to Use Case Management Software for Compliance Automation

Workplace harassment is pervasive and unwelcome behavior that targets another individual and interferes with the victim’s work. To prevent such behavior from disrupting your organization, it’s critical to have compliance investigation procedures in place. Automating compliance with case management software can save time and money and reduce your company’s risk of penalties and lawsuits.

Think of how much time and money your company spends on compliance. Keeping track of new and updated regulations, changing policies and processes and auditing procedures are full-time commitments. Despite all that effort, human error could still cause a compliance lapse (and the penalties that come with it).

Compliance case management software from Case IQ automates such processes, saving you time and reducing risk of fines and lawsuits. Request a demo of our case management software by visiting our website today! 

Below, we outline how you can reap the benefits of automating compliance tasks: 

Failing to comply with laws and regulations can have devastating consequences.

Case management software helps you increase regulatory compliance. This free eBook explains how this one tool can help you track and manage compliance investigations and report on results for effective risk management and prevention.


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Built-In Forms Ensure Correct Reporting

One of the most complex parts of compliance is the paperwork.

Which form do you need to fill out in what situation? What information do you need to include? Who needs to fill out the forms and who needs to sign them? How long do you have to file reports? How often do you need to file them?

Case management software removes the guesswork relevant forms are built into the workflow so your team always files the correct form and does so correctly. To achieve compliance automation, your company may need form templates for the following:

  • OSHA
  • HIPAA
  • EEOC
  • DOJ
  • SEC
  • CCOHS

Task Alerts Keep Teams On Track

In addition to filing the correct forms, you also have to keep track of reporting timelines. Remembering to file annual reports and getting time-sensitive forms out on time can be stressful.

Case management software automates compliance with task alerts. Team members are notified when a deadline is approaching and managers can monitor case progress to keep it on track.

For example, say an employee was injured in the workplace. As soon as you create an incident file in your case management system, the assigned team member will be prompted to file the appropriate OSHA form, with a task deadline that is compliant with regulations.

RELATED: Online Case Management Software: 3 Benefits of a Web-Based System

A Secure Platform Meets Privacy Regulations

With data security and privacy laws such as the GDPR and CCPA, protecting sensitive information in your case management system is necessary.

Using case management software automates compliance with these regulations in two ways. First, a secure, password-protected platform keeps information from falling into the wrong hands.

Secondly, you can set up role-based access for extra data protection. You can limit what each user sees based on their position on the team (i.e. employee or manager), as well as on a case-by-case basis. Case management systems even flag links between employees and case subjects so you can avoid conflicts of interest.

Also, case management software can help companies comply with privacy regulations through efficient, compliant reporting and investigation of breaches.

Case History Provides an Audit Trail

If you conduct investigations in your workplace, you probably do them "by the book." However, should you be audited or challenged in court about your processes, how easily could you prove compliance?

A detailed case history automates compliance by proving your team's activities. Case management software with date- and time-stamped case logs record who did what on a file and when. This detailed timeline is easy to search and share should your company ever be questioned by a regulatory body.

Automating this process can save time and stress. No one will have to scramble to gather evidence of proper processes, nor will you have to rely on paper documentation or employees' memories to piece together a timeline.

RELATED: Top 10 Features of a Great Case Management System

Intake Mechanisms Promote Detection and Prevention

Finally, compliance case automation can reduce your risk of internal misconduct. Case management software with secure intake mechanisms and hotlines helps you comply with anti-corruption and security legislation.

Whistleblower reports and complaints help you discover and resolve compliance lapses faster. You'll also be able to reduce future non-compliance by identifying areas of risk and taking preventive actions.

There is no time to waste when you suspect employee misconduct, especially when it violates legislation. By integrating your current intake mechanisms and/or using one that comes with your case management system, you can start investigating and correcting non-compliance right away. As soon as an employee submits a report or complaint, the compliance case management software creates a case file, and you are on your way to a well-documented investigation. See for yourself how case management software can optimize your organization’s investigations by requesting a demo from Case IQ today! 

Compliance must be ingrained in the company culture and fostered throughout a company’s processes and interactions. Watch our free webinar to learn five keys to an effective program.