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A recent study found that many of Canada's financial institutions aren't responding to customer complaints effectively. Failure to resolve issues in a timely fashion not only hurts the customer, but also your organization. Having a robust complaints-handling process is just one of the regulations of Bill C-86 that financial institutions now have to follow.

All financial institutions must adhere to the provisions of Bill C-86, which include having a whistleblowing system in place and a board committee committed to compliance. While complying with such a complex Bill might seem daunting, we're here to help.

This handy checklist includes some of the key highlights of Bill C-86's regulations. Check off each item and you'll know you're on your way to full compliance.