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Best Practices for Responding to Ethics Hotline Reports

Ethics & Compliance Speak Up Culture

Best Practices for Hotline Report Response

Details

Organizations with ethics hotlines lose 50 per cent less to fraud than those without hotlines. They also experience better employee morale and loyalty and improve work policies and procedures with better complaint handling from their reporting hotline.

But collecting employee reports via your hotline is only the first step in complaint handling. Hotline complaints must be addressed with a thorough, fair investigation and timely resolution. And these are the steps where many companies fail.

Join Lorene Schaefer, CEO of Win-Win Resolve, Inc. for a webinar on best practices for responding to reports from your ethics hotline.

The webinar will address complaint response best practices such as:

  • How to triage complaints effectively
  • Assessing priority and assigning an investigator
  • Ongoing case management
  • Steps to a fair resolution
  • Follow-up with the reporter
  • Monitoring for retaliation
  • Hotline management
  • Report response procedures
Webinar Presenter
Lorene Schaefer
Lorene Schaefer

Attorney

Win-Win Resolve™ CEO, Lorene Schaefer, Esq., has 25+ years of experience, including 14-years as in-house counsel at one of the largest federal contractors in the country, the General Electric Company.

Win-Win Resolve™ incorporates a “win-win,” balanced and procedurally fair approach to all of our services. Our approach is designed to ensure (1) all investigators are not only neutral but perceived as neutral; (2) all employees interviewed feel heard and respected; and (3) employees view the investigation process as consistently applied across the organization. Our team of investigators include employment lawyers, HR professionals, Conflict Resolution professionals and paralegals who hold honors and degrees from respected institutions. They are also all Certified EEO Investigators and trained in Win-Win Resolve’s procedurally fair

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