Investigation Maturity Model Assessment

How mature is your investigation workflow and process?

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Take Case IQ's 5-minute quiz and evaluate how effectively your organization’s investigation program protects its employees, reputation, customers, and financials.

Find out how you compare to best-in-class organizations.

To receive your customized results with personalized best practice recommendations, complete this online quiz and schedule a meeting with one of our investigation process specialists.

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Do you have an operational whistleblower or ethics reporting line with confidentiality capabilities?

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Yes

We have a hotline with confidentiality capabilities.

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Somewhat

We have a hotline but it doesn't include confidentiality capabilities.

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We do not have a hotline.

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How are investigations triaged?

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Automated Triage Process

We have an automated process based on fields and priorities.

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Manual Triage Process

We have a manual process.

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No Triage Process

We do not have a triage process.

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Do you retain report information for later use?

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Yes

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Sometimes

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Only if an investigation is initiated

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How is the ownership of an investigation determined?

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No defined ownership process

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Investigators assign cases to themselves

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Supervisors or managers manually determine ownership

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Automated process based on parameters

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How are investigations managed?

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Paper

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Spreadsheet

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Home built system

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General purpose ticketing system

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Purpose built case management solution

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Is your case management solution able to adjust quickly to changing business needs and challenges?

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Yes

Without external team assistance we are able to quickly modify our process as necessary including createating or modifying fields, forms, workflows, etc.

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To a degree

Changes require an external team's engagement to make necessary changes.

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Unfortunately not as easily and quick as we would like. This may require Change Requests which can take time to execute.

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Do you rate investigations based on risk or severity level?

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Yes

A level is included on all investigations

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Sometimes

A level is included on some investigations

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We do not include a level

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Do you document your investigation processes and policies?

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Yes

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Somewhat

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How much of your investigative process is automated?

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All

We have automated as much as possible.

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Some

We have some automation in place, but would like to implement more.

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None

None of our process is automated.

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Do you utilize forms or templates for your investigations?

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Yes

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Sometimes

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Do you require and enforce elements of your investigation process?

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Examples: fields required, steps taken, etc.

Yes

We require and enforce certain elements.

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Somewhat

Elements are required but not enforced.

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We do not have required elements.

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Other departments within your organization understand and appreciate the role of your team and the investigation process.

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Strongly Agree

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Agree

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Neutral

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Disagree

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Strongly Disagree

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The audit history available for your investigative cases is adequate.

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Strongly Agree

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Agree

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Neutral

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Disagree

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Strongly Disagree

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Do you use regularly AI to improve investigation efficiency and accuracy in your organization?

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Yes

We regularly use AI tools in our investigation process.

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Somewhat

We utilize AI, but not regularly.

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We do not utilize AI.

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Do you analyze results using data aggregated from multiple investigations?

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Yes

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Sometimes

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Does your investigation team utilize dashboards?

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Yes - with role-based access

Every member of our team has access to a dashboard based on their role.

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Yes - same dashboard

Every member of our team uses the same dashboard.

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Somewhat

Some members of our team have access to a dashboard.

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We do not currently utilize dashboards.

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Do you review and use investigation results to inform your preventive measures?

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Yes

We regularly review results to implement preventative initiatives.

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Sometimes

Only ad hoc or when a spike in case load occurs

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We do not review for preventative measures.

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Thank you for completing the Investigation Maturity Model Assessment.

Compared to best-in-class organizations, your score is:

%%YOURSCORE%%%

There is an opportunity to improve your investigation workflow and better protect your organization’s employees, reputation, customers, and financials.

To receive your personalized report with detailed analysis of your investigation workflow - from intake to case management to analytics - and best practice recommendations for optimizing the process across your organization, please complete the form below.

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My Investigation Maturity Model Results

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Thank you for taking the Case IQ as sessment. Below are your summarized results.

To access your complete report with recommendations on how to improve your investigation workflow and processes, please schedule a 20-minute meeting.

Investigation Maturity Result: %%YOURSCORE%%%

Assessment Category: Intake

[ShowCategoryScoreJS id="1" range="0,20"]

Level: Beginner

An effective intake experience supports employees and builds a culture of trust. You need to focus on improving your incident intake, including one-step reporting via many channels, support for multiple languages and customizable intake forms. Leverage the latest incident reporting tools to help with receiving, organizing and protecting your sensitive case data.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="1" range="0,20"]

Level: Beginner

[/CloneShowCategoryScore]

[ShowCategoryScoreJS id="1" range="21,30"]

Level: Intermediate

You are empowering your employees to report incidents and wrongdoing through a variety of channels, which drives speak up culture. To further improve your case intake, consider your whistleblower experience, including agent training, language and cultural support, and data privacy workflows.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="1" range="21,30"]

Level: Intermediate

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[ShowCategoryScoreJS id="1" range="31,34"]

Level: Advanced

You're doing great! By providing safe, secure multi-channel intake and two-way communication with whistleblowers, you're building a true speak-up culture. To ensure you're getting all you can from your intake process, further explore how best practices in your case management and reporting functions can help you take advantage of the great data you are gathering.

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[CloneShowCategoryScore id="1" range="31,34"]

Level: Advanced

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Assessment Category: Management

[ShowCategoryScoreJS id="2" range="0,20"]

Level: Beginner

You're not alone! In recent surveys, approximately 60% of investigators told us they struggle with case management including consistent and secure documentation, case ownership and workflow, and reports. Consider an automated tool to help you save time and improve confidence in your case management process.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="2" range="0,20"]

Level: Beginner

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[ShowCategoryScoreJS id="2" range="21,30"]

Level: Intermediate

You recognize that every investigation poses financial and reputational risk for your organization, and you've taken steps to improve your case management speed and efficiency. Now it's time to get more ROI from your program so that you can keep up with the ever-changing regulatory requirements and business landscape. Talk to us about best-in-class features including case linking, automated notifications and user-configurable workflows.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="2" range="21,30"]

Level: Intermediate

[/CloneShowCategoryScore]

[ShowCategoryScoreJS id="2" range="31,34"]

Level: Advanced

You're a case management master! Be sure you've carefully assessed the related aspects of your overall investigations program, including intake and analytics, to ensure you don't have blind spots in your organization.To take it to the next level, take advantage of the latest suite of AI tools that can dramatically improve the accuarcy, consistency, and efficiency of your processes.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="2" range="31,34"]

Level: Advanced

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Assessment Category: Reporting and Analytics

[ShowCategoryScoreJS id="3" range="0,20"]

Level: Beginner

Reporting and analytics is a common struggle for investigators. We can help you improve this important part of your case management program, with easy to use reporting dashboards, and automated report templates. These insights will hell you spot trends and help prevent future incidents.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="3" range="0,20"]

Level: Beginner

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[ShowCategoryScoreJS id="3" range="21,30"]

Level: Intermediate

You've got reporting well in hand, but you're missing a key aspect. Advanced analytics and personalized dashboards can help managers identify broader issues, generate team data and detect emerging risks before they occur. We can help you simplify reporting to get more value and share organizational insights with the broader team and external stakeholders.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="3" range="21,30"]

Level: Intermediate

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[ShowCategoryScoreJS id="3" range="31,34"]

Level: Advanced

You're clearly doing a great job with your case reporting and analysis.The next step is to take it further, with automated and personalized reporting on a wider set of data points, to bring new insights that will help prevent future incidents. To do this, consider leveraging advanced BI tools to work on your case data.

[/ShowCategoryScoreJS]

[CloneShowCategoryScore id="3" range="31,34"]

Level: Advanced

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