Case IQ’s case management software and omnichannel intake are must-have solutions for the effective tracking, triage, and compliant handling of customer complaints.
The personnel at Case IQ are always accommodating, informative and a pleasure to deal with. The platform is essential to my ability to work effectively. The fields on our database have been modified to adapt to our working needs. The simplicity and ease of the system allows me to be highly productive. Simply put, I could not do my job without Case IQ.”
Good Customer Service is Essential
CUSTOMERS WILL LEAVE AFTER ONE BAD EXPERIENCE
A study by TCN, Inc. found that 73 percent of customers will stop doing business with a brand they love after just one bad experience.
CUSTOMERS EXPECT RESPONSE WITHIN 24 HOURS
84 percent of customers expect a response within 24 hours (Source: Dimensional Research).
LOST DUE TO POOR SERVICE
According to a survey by NewVoiceMedia, U.S. companies lose an estimated $75 billion revenue per year due to poor customer service.
You’ll get better insight into your organization’s public perception with higher quality information from customers via our varied and confidential intake channels. Then, analyze recurring complaint trends with built-in analytics to proactively identify areas of concern or possible risk, and secure sensitive data from improper access or exposure—all to protect your customers, employees, and organization from the potential costly consequences of poor customer service experiences and mishandled complaints.
