Benefits of the IntegrityCounts Case Management System for SMBs
Your case management tool is built with your needs in mind.
Filter and search through current and historical records. Build holistic reports of your case data to quickly see trends and identify red flags immediately.
Comprehensive reporting helps inform leadership on a variety of issues. Drill deep into your data to visualize hotspots within the organization.
Our solutions are combined with advanced security and data management.
The IntegrityCounts system runs on a redundant virtual and network infrastructure. In the event of a single hardware failure the application will continue to be operational. There would be no downtime or data loss. Recovery points for our databases are every 10 minutes (RPO) to protect against data loss/data corruption. We can restore from our recovery points within 30 minutes (RTO).
The strongly encrypted data and software exist in multiple copies within the primary data centre to provide a solution that is highly redundant and resistant to failure. This guarantees greater than 99.95% uptime 24 hours a day, 7 days a week, 365 days a year. We also geo-replicate your data to the secondary Canadian Azure data centre to offer disaster recovery in the event of a complete data centre loss.
All incident report details are encrypted both during transmission and while at rest, and WBS maintains strict controls over who has access to systems that store confidential data. The information is encrypted using TLS between the client and the server. Once on the server the structured data is encrypted into an MS SQL Azure RDBMS using Transparent Data Encryption (AES-256).
Our customer success program doesn’t stop once your system is up and running.
WhistleBlower Security (a Case IQ company) prides itself on high quality and personalized service to our clients.
Our customer success team is always available to you for any ongoing support to your account, or any questions you may have, no matter where you are located.
Our knowledge base hosts a number of self-service videos, eBook and other documents available to you at anytime.