Chapter 1: Investigative Standards

Chapter 2: Case Management System: Labels and Notices

Chapter 3: Case Management System: Audit Trails

Chapter 4: Case Management System: Software as a Service

Chapter 5: Case Management System: Flexibility

i-Sight (now Case IQ)’s offering provides each customer flexibility to manage investigative data according to the customer’s legal, security and operational needs.

A responsible investigation is not a cookie-cutter event; investigations come in many forms. Customers using i-Sight (now Case IQ) software are wise to work with their ethics team and legal counsel to customize the software for different kinds of investigations. The process of customization will bring rigor to investigations and ensure that special rules are met. What’s an example of a special rule? When European law applies, certain internal investigations about employees must be subject to data protections (such as destruction of data after a certain time) to protect employee rights of privacy. (McDermott Will & Emery, “An Employer’s Guide to Implementing EU-Compliant Whistleblowing Hotlines,” August 23, 2011.)

Today a single investigation can involve hundreds, even thousands, of units of evidence, including e-mail, text messages and screenshots or screen videos of web and social media sites. i-Sight (now Case IQ) enables an investigation team to collect and document this evidence with efficiency and attention to detail. It provides a capacious locker for storing evidence files, along with note fields for describing and analyzing each unit of evidence and an automatic history trail to show who stored the evidence and when.

i-Sight (now Case IQ)’s data center employs layers of security and backup. Depending on terms of service, special arrangements can be made with customers for data encryption and exporting of data for backup storage outside of i-Sight (now Case IQ)’s data center.