Managing Ombudsman Complaints Effectively with Case Management Software eBook

LEARN HOW TO TRACK AND MANAGE COMPLAINTS EFFECTIVELY

Case management software ensures ombudsmen have the tools to
respond to complaints quickly and effectively. Case management
software features:

• Integration with existing systems
• Case prioritization
• Instant case assignment
• Task reminders
• Reporting capabilities
• Customized features and fields

Case management software provides all the information you need
to identify trends and spot recurring complaints. It helps you
resolve complaints faster to improve accountability.

This eBook explains how one software tool can help you track and
manage complaints and report on results for effective risk
management and prevention.

MANAGE OMBUDSMAN COMPLAINTS EFFECTIVELY WITH CASE MANAGEMENT
SOFTWARE ebook contents:

• What is case management software?
• How will case management software help me  manage
  complaints?
• Why does my organization need case management software?
• The best time to implement case management software
• What’s in it for me? ROI