IMPROVE YOUR COMPLAINT-HANDLING PROCESS WITH PROVEN BEST
PRACTICES

Most companies strive to exceed the expectations of their
customers but only the best companies succeed. They do so by:

• Empowering frontline employees to resolve complaints on the
  first contact
• Entering complaint data in fully automated, integrated
  information systems
• Analyzing data and using it to fix the root causes of
  dissatisfaction

This best practices guide offers tips, tricks and strategies for
each step of the complaint-handling process plus a printable
checklist for implementing these best practices.

HANDLING CUSTOMER COMPLAINTS (A BEST PRACTICES GUIDE) CONTENTS:

• Leadership Strategies
• Information & Analysis
• Planning
• HR Development & Management
• Complaint Process Management
• Business Results
• Social Media & Online Complaints
• Checklist for Implementing Best Practices
• Complaint Management System Checklist