2024 Case IQ HR Case Management Benchmarking Report

Created in collaboration with Phase 5 Consulting Group, Inc.

Benchmarking data is critical to the improvement of any organizational process, and HR teams can benefit from understanding what their peers in other organizations are experiencing.

How does your volume of cases compare to similar organizations? What percentage of cases are substantiated? What is the outcome of those substantiated cases? How do peer organizations resource the investigation function? How do they view their use of case management systems? To what extent are peer organizations leveraging AI in their HR investigations?

To answer these questions and more, Case IQ, in collaboration with Phase 5 Consulting Group Inc., conducted an in-depth benchmarking study involving over 400 North American professionals working in HR, compliance, fraud, security, and other investigative roles in the first half of 2024. The 2024 Case IQ HR Case Management Benchmarking Report will provide useful data to help HR professionals benchmark their organizations against other, similar organizations. In this report, you’ll see that:

• Adding more intake channels leads to greater levels of incident reporting and transparency.
• Investigators are cautiously adopting AI into their investigation processes, adding value to intake, case management, and reporting/ analytics.
• Case management systems (CMS) contribute positively to organizational effectiveness, most strongly in the areas of case management efficiency and risk avoidance.
• Overall, increased reporting channels, better automation in systems, and artificial intelligence (AI) integration are key needs for organizations.
• Plus more helpful insights

Download the report to see how your organization measures up.